Policy
of the Factory
The Effegi Sistemi Management has set itself “Producing with Quality and Efficiency” as the primary goal.
All the processes are organized paying particular attention to customer satisfaction in the continuous improvement of business processes.
All personnel are constantly sensitized to the application of the principles expressed in this policy and involved in all future developments of the Quality Management System.
The Management considers very important to develop analytical tools for documenting satisfaction and in order to identify improvements to quality of service and prevent problems.
To achieve the goal of full customer satisfaction, the management commits itself to:
- Improve communication systems with the customer both pre and post-sales especially to establish with him a climate of deep trust and collaboration. It feels important to develop customer satisfaction and dissatisfaction analysis tools to identify and anticipate its needs in product quality.
- Improve and strengthen the corporate structure in order to achieve greater efficiency within business processes.
- Ensure continuous training and employee training in product knowledge to improve its application quality.
- Establish a system of collaboration with employees in transposing their needs on the working environment and in welcoming their ideas.
- Qualify, Involve, and Motivate to capture the goals set, with maximum efficiency within processes and interactions between processes.
- Periodically evaluate and improve the infrastructure and the working environment, both in terms of worker safety and in terms of their adequacy to the reality of Effegi.
- Promote collaboration with suppliers.
